Popular Services

General IT issues, not yet defined. Anything you are unsure of, please select this service.


Email issues in general


For issues with Access databases.


Service for getting TS Media coverage for an event.


When the HP User needs their password reset for any reason.


Send a help request for Canvas, Panopto, Proctorio, ReadSpeaker (TextAid), and other ed tech apps.


Service to request data from Technology Services ONLY.


Use this form to submit a request to designate a Canvas course as a Blueprint Course. A Blueprint Course is a template course used to sync content to other courses.


Tickets for ctcLink related issues.


Send a help request for Canvas, Panopto, Proctorio, ReadSpeaker (TextAid), and other ed tech apps.


Use this form to submit a request for a guest account for a person without a Columbia Basin College single sign-on account whom you need to provide with access to the Canvas learning management system.


This is to document VLAN changes on ports of the the various network switches throught campus.


Support request for any mobile device.


For issues around WCTCS


All 'administrative computing' software, including Data Express, HP-UNIX, byRequest, FAM)


File Share Creation, File Share rights, Account Creation, Account Information Updates, Creation and Management of Security Groups, Creation and Management of email distribution groups and shared resources, etc.


General software support (Microsoft products, Adobe products, Symantec, etc.)


Hardware troubleshooting, peripheral installs, computer installs


Service to request quotes on hardware/software.


This is for scheduling COW cart requests.


This is for general lab requests.


Use this form to submit a merge request for multiple sections of the same class in Canvas. Canvas Courses can be merged when: (a) multiple sections of the same class normally meet together, or (b) classes are cross-listed in the College course catalog. For other instances, use the Canvas Blueprint Course Request form instead.


Complete one (1) form per student to set up extended access to a Canvas course—beyond the Canvas term end date—for the student and for yourself as instructor. This form is used in the case of incompletes and similar situations.